Frequently Asked Questions


What method do you use for Cranbourne Carpet Cleaning?

We employ a steam cleaning method with the help of a truck mounted steam cleaning machine, which is currently the best steam cleaning technology in the market. This method can efficiently remove the deepest and most persistent of stains.

Do I need to make any preparations before the crew’s arrival?

You could clean the surface of the carpet or floors with a vacuum. However, it’s not necessary because our crew performs pre-cleaning of the area.

How long does the carpet cleaning process take?

The carpet cleaning process takes just about 20 minutes per room. However, this may be extended depending on the amount of dirt on it, the presence of liquid spills, and whether our crew needs to move furniture around.

Does the cleaning process leave behind residue?

Our cleaning process and eco-friendly cleaning solution leave no dirt behind, which attracts no dirt. As such, our cleaning process is 100% residue free.

Do I need to apply a protector to the cleaned carpets?

It’s advisable to apply a specially designed protector to your carpets or your upholstery. This helps carpets and upholstery avoid dirt and other forms of spills and contaminants by wrapping each fiber in a protective layer. This makes cleaning a lot easier.

How often should we get our carpets and upholstery professionally cleaned?

Upholstered furniture and carpets should ideally be cleaned by professionals every 12 to 24 months.

What method do you use to clean Tiles and Grout?

We clean the Tiles and Grout using a high-pressure water turbo rinser that helps restore the original shine into the tiles. Furthermore, we use cleaning solutions specifically designed for different tiles and grout.

How long does the floor cleaning process take?

A room of about 300 square feet can be cleaned within an hour. However, the time may vary slightly depending on the condition of the grout, the arrangement of the room, whether furniture has to be moved, etc. You can also choose to add a sealant, and that will increase the process to about 3 hours.

Is there any reason to seal the grout lines?

Grout is porous and it can soak up dirt and soil particles. As such, if you apply a sealant, a barrier will be created. As such, you’ll have time to mop up the dirt and spills before they soak into the grout.

How often should stone floors be cleaned?

Stone floor cleaning depends on various factors — the type of natural stone used, the foot traffic, the maintenance level of the stone, etc. Ideally speaking, you should get your stone floors professionally cleaned every 6 to 12 months. However, this may vary from stone floor to stone floor. You can set up an appointment with us and we’ll give you a stone floor maintenance recommendation after inspecting the property.

How can I know for sure that your services are reliable and trustworthy?

It’s always advisable to be vigilant of the service you use, which is why this is a welcome question. First, you can check our certification. Next Level is IICRC (Institute of Inspection Cleaning & Restoration) certified. As such, you can rest assured that all our technicians are rained to meet the impeccable standards demanded by that certificate. Furthermore, our company has been functional in Melbourne since 1995. As such, we have fostered over two decades worth of goodwill with the community. We’ll be glad to share references.

Which suburbs of Melbourne are you functional in?

Our services are available in the following suburbs in Melbourne: Brighton, Burwood, Armadale, AlbertPark, Ashburton, Ashwood, Beaconsfield, Balwyn, Bentleigh, Berwick, Black Rock, Blackburn, BoxHill, Breasdie, Bulleen, Camberwell, Chadstone, Chelsea, Cheltenham, Clyde, Cranbourne, Dandenong South, Doncaster, Donvale, Endeavour Hills, GlenIris, Hallam, Hampton, Hawthorn, Kew, Keysborough, MalvernEast, Mitcham, Moorabbin, Mornington, Mulgrave, Narre Warren, Noble Park North, Notting Hill, Park Orchards, Ringwood, Rowville, Sandringham, Seaford, South Yarra, Springvale, Templestowe, Toorak, Vermont, and Wheelers Hill.

Trust and Safety

Can I trust my cleaning professional?

Yes. All our cleaners are trusthworthy and background checked. We make sure that you get the best, friendly and professional cleaners at all times.

What happens if something goes wrong during my appointment?

All our cleaning operations are insured to assure you that we are backed by a strong cleaning warranty you can count on.

What is your 100% satisfaction guarantee policy?

We will not stop unless you are satisfied. Your satisfaction seals the deal and we always strive to keep you smiling in every cleaning appointment we do for you.

Is there a warranty on your cleaning service?

Yes. We offer a 72 hours (3-days) 100% service warranty. You can report to us if there is an item that you are not satisfied and we will do a rework. Any issues that are presented to us after our 3-day warranty will not be considered a rework. We always ask you to check the work before we leave the house; So no issues and time waste for you. Concerns or Issues with Service should be addressed within 24 hours of service by calling our number.

What is Quality and Satisfaction Guarantee?

Our skilled professionals go above and beyond on every job. Cleaners are rated and reviewed after each task

Money Back Guarantee
If You Are Not Satisfied With Your Agreed House Cleaning, We Will Come Back And Clean For No Additional Cost! If You Are Still Not Happy Enough To Recommend Us, We Offer A Full Refund.

Pricing & Policies

Do you provide upfront pricing?

Yes. We always give our clients upfront pricing so you can check they can check on their budget. Upfront pricing may also change depending on the actual condition of the property. On needed occasions, we will come over your place for on-the-spot assessment and give you the price from there.

What is your Cancellation Policy?

Please inform us 24 hours in advance if you want to cancel, so that we can free up our schedule and provide to someone else or you may arrange an alternative time and date for the cleaning. (Please note that full charges apply if not informed 24 hrs in advance). We require a 24-hour cancellation notice if you wish to cancel or reschedule your booking. A cancellation fee of $50 will be charged to the client.

What is your Payment Policy?

Payment is expected at the time of service. For your convenience to pay CASH to cleaners, envelopes are provided.
You can pay online at booking time or call us we can take your payment over the phone.

What is your policy on Returned Checks?

A $40 fee will be applied for all checks returned for Non sufficient Funds.

What is your policy on Returned Checks?

A $40 fee will be applied for all checks returned for Non sufficient Funds.

    Book A Service

    Next Level Floor Cleaning Service in Melbourne

    Do you wish you had more free time? We can make it happen!

    Carpet Steam Cleaning

    Commercial Steam Cleaning

    End of Lease Carpet
    Steam Cleaning

    Tiles & Grout

    Vinyl Floor Stripping and Sealing

    24/7 Flood Restoration

    Upholstery Steam

    Rug Steam


    Pet Stain & Odor Removal

    Innovative Methods and state-of-the-art equipment

    We adhere to the health and safety standards and use of 100% non-toxic cleaning agents

    A reliable and experienced team of cleaners to take care of all your cleaning needs

    Affordable, efficient and comprehensive carpet cleaning services

    Trusted by Real Estate


    03 90888024

    Cranbourne East 3977